Returns & Exchanges
At ZOYA, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Log in to your ZOYA account and navigate to your order history to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Attach the Label
Download and print your prepaid shipping label from our portal and attach it firmly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing